Friction Assessment

A free first step from Shared Knowledge.

Friction Assessment

Tell us where everyday work is slowing down, repeating itself or depending too heavily on one area of the business. This helps us understand where friction may be affecting your day-to-day operations before any further discussion.

The assessment is free to submit and will be reviewed by SKS. Submitting it does not oblige your company to buy anything.

Contact

Organisation

Your name

Position (optional)

Where friction shows up

1. Where do your main frustrations lie with the way company procedures currently work?

2. Where is important information hardest to find, keep track of, or access when it’s needed?

3. Where does the same work, information or explanation have to be repeated more often than it should?

4. Where do delays most often occur, and what tends to get held up as a result?

5. When you’re unsure about a company procedure, policy or requirement, what are you most likely to do first: look for the answer in company documents or systems, or ask a colleague?

6. Where do customers or colleagues receive inconsistent answers or follow different processes?

7. Are there any company procedures or instructions that conflict with each other, or that you’re unable to locate in writing?

8. Would bottlenecks or delays across the company increase significantly in the event of your absence?

Context for review

Who is most affected by these issues? (optional)

How often does it happen?

Are there any existing documents, procedures or systems connected to these issues? (optional)

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